Shipping & Returns

Shipping Policy

At KRD Amazon, we prioritize the safe and timely delivery of your orders. Here's what you can expect from our shipping service:

1. Reliable Delivery: We ship our items using the best delivery company, ensuring that your products arrive in perfect condition. Each item is carefully wrapped in a protective film for added security during transit.

2. Shipping Across Iraq:

- We offer shipping to all parts of Iraq for a flat rate of 5000 IQD on small products.
- Free Delivery: Enjoy free delivery within Erbil and Sulaymaniyah, making your shopping experience even more convenient.

3. Wholesale Orders:

- For wholesale customers, we extend our shipping services to all neighboring countries, ensuring that your bulk orders reach you efficiently.

4. Delivery Time: Delivery times may vary depending on your location, but we strive to ensure that all orders are delivered as quickly as possible. You'll receive tracking information as soon as your order is dispatched.

5. Shipping Exceptions: Please note that delivery times may be affected by external factors beyond our control, such as weather conditions, customs delays for international shipments, and public holidays.

Thank you for choosing KRD Amazon. We're committed to providing you with the best shopping and delivery experience.

Return & Exchange Policy

1. No Return Policy: We do not accept returns on any products. Items can only be exchanged under the conditions specified below.

2. Exchange Policy: Exchanges are allowed within 7 days of purchase for items that are defective or damaged during shipping. Products must be in their original packaging, unused, and accompanied by the original receipt.

3. Warranty: Products may come with a manufacturer’s warranty. Any warranty claims must be directed to the manufacturer, and KRD Amazon is not responsible for warranty services or repairs.

4. Payment Terms: Full payment is due upon receipt of the invoice unless otherwise agreed in writing. Late payments may incur additional charges.

5. Product Availability: Product availability is subject to change without notice. In case of out-of-stock items, we will notify you promptly and offer a similar alternative or issue a refund if an exchange is not possible.

6. Liability: KRD Amazon is not liable for any indirect, incidental, or consequential damages resulting from the use of our products. Our maximum liability is limited to the purchase price of the product.

7. Dispute Resolution: Any disputes arising from this transaction shall be resolved through arbitration in Iraq, following the local jurisdiction's rules.